Book Review: Sams Teach Yourself MS CRM in 24 Hours

Sams Publishing recently released a new title in their “in 24 Hours” series, penned by Anne Stanton, which provides a good overview of Microsoft Dynamics CRM 4.0.

I had the opportunity to meet Anne a few years ago at an event at Microsoft’s Redmon headquarters. She’s been very active in the CRM user community, so we’ve crossed paths several times. In her book, she does a great job in laying out, in a logical way, the requisite knowledge for people who are new to Microsoft CRM. She has added in a good number of useful insider tips, shared from her real-world experience with a diverse group of customers. A few other CRM experts contributed chapters to help round out the content.

The book starts with the fundamentals, and layers on a good dose of in-depth information – everything from security role configuration to data migration and customization. Overall, it’s a great book to help users understand the out-of-the-box features of this application. Congrats, Anne!


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