Slightly Off-Topic: A CRM Innovator Hits the Nail on the Head

Sridhar Vembu, the head of AdventNet and Zoho.com (a SaaS vendor with an online CRM product), has a great analysis of the prevailing economic theories that have failed so ignominiously of late - even though their main advocates don't (or can't, or won't) acknowledge their failure. Read it at http://blogs.zoho.com/in-the-news/coherently-yours-professor-krugmans-track-record-of-economic-commentary

Some tenuous connections to CRM: 1) It's good to see a lead innovator in the CRM marketplace who has his head on straight when it comes to sound economics - always a good thing for customers who will invest their time and treasure in building a product into their businesses; 2) CRM as an approach to doing business has always occupied an interestingly tense position between the promise of improved customer relationships and meeting the business objectives of pointy-haired MBAs. If the pointy-haired set embraces fundamentally flawed business models, the execution of their grand CRM schemes aren't likely to pay off in the long run.